Returns & Exchanges

🌟 Welcome, Hero!

At OneHeroSuits, we understand that every cosplay mission requires precision and perfection. While we strive to deliver hero-worthy quality in every order, we know that sometimes things don’t go as planned – even the mightiest heroes face challenges!

That’s why we’ve created a returns and exchanges process that’s as reliable as Levi Ackerman in battle. Read on to learn how we can help make your cosplay journey absolutely perfect!

⏰ Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange. Think of it as your hero’s grace period to ensure your gear is battle-ready!

📦 Return Conditions

To be eligible for return or exchange, your items must meet these hero-level standards:

• ✅ Items must be unused and in original condition
• ✅ All original tags and packaging must be attached
• ✅ Items must be in resalable condition (no stains, damage, or wear)
• ✅ Proof of purchase (order number) is required
• ✅ Customized or personalized items cannot be returned (see exceptions below)

🔄 The Return & Exchange Process

Follow these simple steps to initiate your return or exchange – it’s easier than Goku’s Kamehameha wave!

Step 1: Contact Our Hero Support Team

Email us at [email protected] within 15 days of receiving your order. Use the template below to make the process super smooth!

Step 2: Wait for Approval & Instructions

Our support team will respond within 24-48 hours (faster than All Might saving the day!) with:

• Return authorization (if approved)
• Shipping instructions and return address
• Return shipping label (if applicable)

Step 3: Ship Your Items Back

Package your items securely using the original packaging if possible. Include:

• All items in original condition
• Original tags and packaging
• Copy of your return authorization email

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your returned items, we’ll process your request with heroic speed!

💰 Refund Information

We process refunds with the precision of Levi Ackerman’s combat skills:

• Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal)
• Processing Time: 3-5 business days after we receive your return
• Bank Processing: Additional 5-10 business days for the refund to appear in your account
• Shipping Costs: Original shipping fees are non-refundable (unless we made an error)
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

🎭 Exchange Process

Need a different size or color? We’ll help you get the perfect fit for your cosplay mission!

• Exchanges are subject to product availability
• We’ll notify you if your desired exchange item is out of stock
• You may choose an alternative item or receive store credit
• We cover shipping for exchange items (one-time courtesy)

🚢 International Returns

Since we serve heroes worldwide (except some remote areas), please note:

• International customers are responsible for return shipping costs
• Customs fees and import duties are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges