“At OneHeroSuits, we believe every cosplayer deserves gear that makes them feel invincible! Whether you’re defending humanity like Levi or charging up like Goku, we’ve got your back!” – The OneHeroSuits Team

📦 Shipping Information – Faster Than All Might Saving the Day!

We know you’re eager to start your cosplay mission, so we process orders with the speed of a ninja from the Hidden Leaf Village!

Order Processing Time: 1-2 business days (faster than Sonic the Hedgehog!)

Shipping Methods:

Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Perfect for heroes who need their gear ASAP!
  • Tracking included – follow your package like a Sharingan!
Free Shipping – For Orders Over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Great for patient heroes building their ultimate collection!
  • Tracking available – keep an eye on your precious cargo!
Heroic Note: We ship worldwide except to some remote areas and parts of Asia. Customs fees and import duties are the responsibility of the customer – think of them as your special mission taxes!

🔁 Returns & Exchanges – Your Heroic Safety Net!

Even the mightiest heroes occasionally need to adjust their strategy! That’s why we’ve created a returns process as reliable as Levi Ackerman in battle.

Return & Exchange Timeframe: You have 15 days from delivery to request a return or exchange – your hero’s grace period!

Return Conditions – The Hero’s Code:

  • ✅ Items must be unused and in original condition
  • ✅ All original tags and packaging must be attached
  • ✅ Items must be in resalable condition (no stains, damage, or wear)
  • ✅ Proof of purchase (order number) is required
  • ✅ Customized or personalized items cannot be returned (they’re made with your unique heroic vision!)

🚫 Non-Returnable Items – Special Mission Gear!

Some items require special consideration, just like the most powerful anime techniques:

  • Entry-level Cosplay Bodysuit & Zentai – Due to hygiene reasons and close-fitting nature
  • Expert-level Cosplay Bodysuit & Zentai – For the same hygiene and customization reasons
  • Customized or personalized items – Made specifically for your heroic vision!
  • Items marked as “Final Sale” or “Clearance” – These are special mission items!
  • Opened accessories – Unless defective or incorrect item received

🔄 The Return & Exchange Process – Easier Than Goku’s Kamehameha!

Step 1: Contact Our Hero Support Team

Email us at [email protected] within 15 days of receiving your order. Use this template to make the process super smooth!

Return/Exchange Request Template:
Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Hello OneHeroSuits Hero Support Team!
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Order Date: [Date you placed order]
Items to Return/Exchange: [List items with sizes/colors]
Reason for Return/Exchange: [Please be specific – wrong size, defective, wrong item, etc.]
Preferred Solution: [Refund / Exchange for [specific item] / Store Credit]
Photos Attached: [Yes/No – please include photos if there are issues]
Thank you for your heroic assistance!
[Your Name]
Step 2: Wait for Approval & Instructions

Our support team will respond within 24-48 hours (faster than All Might saving the day!) with:

  • Return authorization (if approved)
  • Shipping instructions and return address
  • Return shipping label (if applicable)
Step 3: Ship Your Items Back

Package your items securely using the original packaging if possible. Include:

  • All items in original condition
  • Original tags and packaging
  • Copy of your return authorization email
Step 4: Receive Your Refund or Exchange

Once we receive and inspect your returned items, we’ll process your request with heroic speed!

💰 Refund Information – With the Precision of Levi’s Combat Skills!

  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable (unless we made an error)
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

🎭 Exchange Process – Get the Perfect Fit for Your Cosplay Mission!

Need a different size or color? We’ll help you get the perfect fit!

  • Exchanges are subject to product availability
  • We’ll notify you if your desired exchange item is out of stock
  • You may choose an alternative item or receive store credit
  • We cover shipping for exchange items (one-time courtesy)

🚢 International Returns – Serving Heroes Worldwide!

Since we serve heroes across the globe, please note:

  • International customers are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

📞 Need Hero Assistance? Our Support Team is Ready!

Email: [email protected]

Response Time: Within 24-48 hours (usually much faster!)

Address: 11401 Totem Road, Anchorage, US 99516

“We’re here to ensure your cosplay journey is absolutely perfect!” – The OneHeroSuits Team

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